SAS review by Millicent 2016-04-04

Got an earlier flight from Copenhagen to Stockholm...thanks to a helpful SAS assistant...however, found out later they also cancelled my further flight from Stockholm to Lulea..."mistake"...could happen. Now ready to board in Stockholm...rejected...because of that flight cancellation by an SAS assistance the previous airport. Mistakes happen...it's more about how they are solved and ultimately, PROVIDING THE BEST SERVICE TO PAYING CUSTOMERS (travelling SAS Plus). Boarding as one of the first few people...more than enough time for SAS to solve this problem and put me back on my intended flight (considering the flight was half empty anyways)...BUT NO...not a slight sense of Customer Service, of urgency, instead, had to wait until everybody had boarded, then was told the problem, had to miss my flight...sent to another desk, where they solved the problem (in less than a minute)...but now...FOR A FLIGHT 2 HOURS LATER! Why couldn't this be done as soon as they found the problem??? I have to wonder, besides the lack of sense of Customer service, if SAS has any sense whatsoever, of what a Customer like me lost in this time...I can tell you, not just 2 hours. Shocking!