Passenger Review

Air Canada review by Paul 2016-09-01

5 / 10

31 August, 2016 by ar

Economy Class

Recently flew from London to Toronto with Air Canada. Not impressed. We boarded about 45 minutes before the due departure time, and then took off about 45 minutes late - ok probably not the airlines fault, but we had all been sitting on the hot plane for 90 minutes before take off! We were then not served drinks until 2 hours into the flight - after the main meal. Even after requesting drinks we were refused. I went and asked for a drink of water as I had been on board for 3.5 hours and was told to wait as drinks were coming. I have never been refused a drink on a flight before and have never not been served drinks after take off. I had flown with Lufthansa a couple of days before - they were excellent. Generally speaking the cabin staff were not very polite throughout the flight. The return flight had similar issues, so I guess it is general policy to not serve drinks until after the meal.

0

Comments

No comments yet, be the first to write one.

Air Canada

Air Canada

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline