Recently flew from London to Toronto with Air Canada. Not impressed. We boarded about 45 minutes before the due departure time, and then took off about 45 minutes late - ok probably not the airlines fault, but we had all been sitting on the hot plane for 90 minutes before take off! We were then not served drinks until 2 hours into the flight - after the main meal. Even after requesting drinks we were refused. I went and asked for a drink of water as I had been on board for 3.5 hours and was told to wait as drinks were coming. I have never been refused a drink on a flight before and have never not been served drinks after take off. I had flown with Lufthansa a couple of days before - they were excellent. Generally speaking the cabin staff were not very polite throughout the flight. The return flight had similar issues, so I guess it is general policy to not serve drinks until after the meal.
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Air Canada
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