Outward flight from London Heathrow - newer plane with good entertainment, clean seats etc. The return flight was far more inferior - seats were worn/appeared dirty, missing inflight magazine. Homeward - dropped my mobile phone, reported once home - had to phone FINDLAND not complete a form online. Mobile found. Had to PAY for the phone to be POSTED BACK - not sent on one of their many flights to the UK. Mobile returned DAMAGED and then told I had to make a claim against my travel insurance and they are not liable. If they were able to tell me exactly where my mobile was found on their flight they should know how handled it and therefore how tried to remove the battery causing damage. In the same way I would make a claim for damage to my suitcase caused whilst on their property I compensation for damage they caused to my property. Disappointed that the response time from their Customer Services team and Lost property staff was inefficient. Overall, not the standard of service I would expect for ANY airline.
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Finnair
Overall Value for Money
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Seat and Cabin Space
Customer Service
In Flight Entertainment
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Check-in Process
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