Royal Jordanian review by Johannes 2014-01-06

I traveled with American Airlines from New York via Paris to Amman, the second leg of the flight was operated by Royal Jordanian. Unfortunately, the AA check-in counter in New York could not issue a boarding pass for the second leg, and referred me to the Royal Jordanian counter. However, a logistics staff there informed me that this counter was was closed on this entire day, apparently it has only open on certain days of the week. The AA clerk referred me to Paris, where I would need to approach the RJ counter to get a boarding pass for the second leg. Unfortunately, the transfer time was only 90 minutes, and I had to go through security again, so I was anxious the entire flight whether I will make it in time. Turns out the first RJ counter I came by in Paris was unoccupied as well! After hurrying through the airport and passing security, I just managed to find another counter in another part of the airport, where I finally obtained a boarding pass while the plane was already boarding. Flying business class should be a more relaxing experience, instead I fell in my seat drowning in sweat. To round up my experience, RJ lost my luggage in the transfer, and after wasting 1 hour at the airport to wait for the luggage and register the loss, I had to wait another 3(!) days until my luggage was finally delivered to the hotel! 1 day should be the norm for this. Bottom line: a bad experience, and no recommendation for this airline. They really have to step up their game, with top notch airlines like Turkish Airlines serving this region as well for the same price.