Worst customer service experience ever. Despite confirmed ticket and lotus plus gold membership was placed on standby for an overbooked flight two days in a row with no accommodation provided or apology. Hoping to get on a flight tomorrow but feeling like ground hog day. Disgraceful.
3
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Vietnam Airlines
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline