Frontier Airlines review by Jonathan 2013-10-08

Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She assured me that I didn't need to. I checked that there were other available flights that I could have booked to make it to an event I had purchased non refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle before 8 so if there was any doubt to please let me know and I would buy additional tickets- out of my pocket. She assured me that my flight out of Denver would also be delayed. It wasn't. I missed the event and ended up having to fly through PHOENIX out of Denver to get to Seattle. I should've arrived at 2 pm- I arrived at 2 am. On the way home my flight was also delayed. This time Frontier automatically booked me on a later flight. I actually arrived to the airport with enough time to make the original flight- which would've have gotten me home sooner. The ticket counter clerk said she 'didn't have time' to help me even though there was no one else in line. She explained that I'd have to go to customer service. I went to customer service who called the ticket counter- who advised that we couldn't board but didn't give us a reason. I was 30 minutes early and they were still boarding the flight. Frontier is an awful airline that doesn't care about it's customers. You would be wise to go with a different airline- even if you have to spend more. I wish I would have.