Norwegian review by Kari

LOST LUGGAGE: So we arrive to the airport for our direct flight THREE HOURS PRIOR TO DEPARTURE plus a 40 min delay. Arriving to Gatwick airport everyones luggage arrives EXCEPT FOR MINE. It is so disheartening to not see your bag come off the conveyor. Especially on a Europe family holiday. Day 2 arrives and still no word on my bag for my direct flight. I received notice by the end of the day that they actually found it. So did they stuff it in a closet in O'Hare Chicago airport and the janitor locate it or what? Finally end of day 3 I receive my bag for my direct flight. UNPROFESSIONAL STAFF Next I would like to discuss their in flight staff. They were standing in the middle of the plane by the exit row as it has more space and carrying on incredibly loud social conversations almost the whole flight instead of attending to the passengers. It was as if they were at a pub and drinking at a table the way they carried on. High level of unprofessionalism!