Passenger Review

Air Canada review by Chris

3 / 10

18 January, 2020 by Chris Kerrison

Economy Class

Air Canada cancelled my conncting flight leaving my stranded in Toronto airport for 15 hours without any compensation or meal vouchers and without reasonable explanation. I only found out about the cancellation on arrival into Toronto, and the staff were both unhelpful and rude. The check in service was slow, with a waiting time of over an hour. The planes themselves are badly equipped with some of the long distance flights not providing entertainment or requiring a working phone and downloaded app. The seats are uncomfortable with limited legroom. Finally the food is some of he lowest quality I have experienced on recent flights.

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Air Canada

Air Canada

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

2

Check-in Process

1

Meals and Beverages

1

Recommend Airline