Not only do they constantly cancel flights, but they don't update their website or do a very good job of sending out alerts when there are flight delays or cancellations. I've arrived for flights that were stated "on time" online as well at the airport to find that the flights were delayed or cancelled without explanation or apology. They also do a terrible job of helping customers reschedule flights and connections. Never again. It's better to pay extra to fly with a different airline.
2
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
2
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline