20min after making a booking I realised I had selected the wrong month. It was an obvious and genuine error, the contact centre staff were rude, showed no empathy and would not change the booking. Would never book with them again! They see you as a dollar sign not a loyal customer.
1
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Iberia and Iberia Express
Overall Value for Money
1
Seat and Cabin Space
n/a
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline
