Emirates review by Frances 2015-03-26

Perth to DUBAI to Manchester. 25/02/15. 3am. I am a diabetic. At check-in, I had a rare "hypo", so rare it was not until later I realised I was having one. The gentleman at the desk was brilliant, did all he could for me, and told me to wait at the boarding gate for him when I felt able to. He then came & got me, and had my boarding pass checked, and got me on the plane as one of the first. He also notified the Emirates desk at DUBAI to look out for me. I have told customer service about him and had a nice reply. Go back 4 1/2 years. A stewardess was standing next to me, when a bottle fell out of the overhead locker and hit me on the arm. She immediately got me an ice pack, which I had on my arm for 2 hours, it was that painful. The promised complaints form from her AND the chief steward never materialised. After we got home I emailed customer services with my complaint & gave ALL the details, but according to them, on questioning the crew, NO ONE could remember anything about it! The service on both outward & return flights this January/February, was sporadic at best. I had to wait half an hour for a drink, and that's when I did get one, whilst others just kept getting drinks on request!