Passenger Review

United Airlines review by Denise 2016-06-13

2 / 10

12 June, 2016 by ar

Economy Class

United Airlines made what should have been a fun relaxing family trip begin emotional, stressful, and frustrated! It didn't end with reaching out final destination, however continued for days after too! Tickets for a connecting flight weren't booked by United Airline representatives as they claimed they would be, adding to the run arounds in another airport in another country. The compensation / incentive given was a joke not covering expenses entirely, amounting to additional out of pocket expenses. Then to top it off luggage wasn't found for 2 days and no one at United Airlines was able to tell me where the luggage was. The customer service representatives were rude, raised voices, and were unable to give any answers to questions asked, sounding like robots and broken records. I was given broken promises. (Yes, I had to call back 3 times when i was told I'd be contacted within an hour!) They were not helpful or professional in the least bit!

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United Airlines

United Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline