Emirates review by Michael 2017-03-31

I do not usually make a complaint but am making an exception for Emirates. I booked and paid for seats on the 10th February for the flight from Manchester (UK) to Dubai for myself and my wife and would have done the same from Dubai to Melbourne If I could have accessed the plane seat plan which did not work. The booked seats were confirmed and we boarded the plane at Manchester on the 5th March. We were told our seats were not available due to a change in seating arrangements. When we asked why the change had not been advised prior to boarding the plane we were told to make a complaint via the Emirates website. On arrival at our final destination with our family in Cairns I eventually, with difficulty, was able to complete the complaint form and later received a response that the enquiries would take up to 30 days. I had the same problem on the 30th March when I again tried to change seats for the flight from Melbourne to Dubai and to Manchester. When I telephoned to ask for advice I was told that since our flight from Cairns to Melbourne was with Qantas, Emirates could not make any changes. I have never had similar problems in the past with Qantas or Singapore airlines