Passenger Review

Emirates review by Ian 2017-01-05

8 / 10

04 January, 2017 by ar

Economy Class

I fly to the UK regularly and this time chose to take the non stop ek449 ek448 flights through Dubai. Its a long flight let me tell you so you have to have durability. For their credit Emirates only fly their latest version of the A380 on the long haul and it is indeed an improvement on the earlier versions with slightly more legroom. The service was good and the meals fine. The Dubai hub is huge and let me say very confusing as you may well have to change terminals and also go up and down complex routes to find you your connecting flight. when things go a little pear shape as they did on the return journey due to fog then things get complex. There seems to be no one able to give clear instructions in English as to the length of the delay. So 500 people ended up for some hours sat on the floor at the appointed gate waiting for more information. None was forthcoming! 4 hours later we finally flew out. Emirates when things hit the fan you have to have someone tell your passengers whats happening in good understandable language.

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Emirates

Emirates

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline