Japan Airlines review by M 2016-08-20

Last month, I flew with JAL with my kids to visit Japan. I have always flown with JAL and I always received an excellent customer service. With my recent flight coming back to the US, I had THE best flight experience. During my 12 hours of flight, my youngest son started complaining that the temperature being a little hot and it was making him hard to sleep. I used a in-flight booklet as a fan to make him comfortable. Then, suddenly, out of nowhere, a cabin attendant walked up to me to let me know that they lowered the temperature so I no longer needed to use a fan. This gesture clearly shows that cabin attendants keep their eyes on us to make sure that we are having a comfortable flight. When we landed in New York, a different cabin attendant walked up to me with a bag of snacks for kids just in case immigration get very busy at JFK and we might not be able to have time to do anything until our connecting flight--I don't think I can get this level of customer services anywhere else. JAL fare is set a bit expensive, but I'd much rather paying more than paying less and receive a poor service. Oh one more thing. JAL is usually on time. I'm really impressed.