United Airlines review by Norma

The agent who issued the boarding pass was very accommodating and pleasant. After that, the attitudes and service hit rock bottom. The woman manning the boarding desk screamed at passengers. The flight attendant kept admonishing passengers to "please keep moving as the airline isfined if the flight takes off late." We didn't even begin boarding until 10 minutes AFTER we were scheduled to leave. We were a tour group of 40 people, most of which were 60 or older. About 10 had some type of physical condition which caused them to move slowly. The plane was small and the aisle was very narrow. It was difficult to move without bumping into already seated passengers. The last passenger to board was scolded for being last. SOMEONE has to be last, and you can't board until your group is called. When the announcement came on that United was the "friendly" airline, the entire cabin of passengers burst into laughter. I will NEVER fly United again.