Emirates review by kevin 2016-08-07

the emirates plane which went up in flames in Dubai airport was a known event before emirates departed Dublin for Dubai. I had a connection to perth which you would think a competent airline would arrange for reconnection for you, instead me and thousands of others got off in Dubai and made queue for hours and hours in lines where there was no information no management, no consideration for emirate passengers what so ever, young or old, after 5 hours of queuing I was exhausted. in this time only a handful of people were dealt with as emirates staff could not process the connection changes themselves but could only stare into computer screens and require services of their helpdesk which mostly rang out. I have never in my life come across such incompetence and complete disregard for their customers well being. no info, no talking, no announcements, no help, and on top of that no security, no crowd or Q control leading to several fights within the crowd in Dubai. an absolute nightmare completely mismanaged and mishandled by Dubai airport and emirates. emirates staff and systems (booking) are neither trained or appropriate for dealing with such issues (a hub airport/airline should be)