Ryanair review by Patricia 2015-09-03

For some ridiculous reason, in online check-in which is mandatory, you need to re-enter all passport info again into the same system that already stored it when tickets were purchased. I again entered all info for our family of 8 and the website timed me out. I tried again, saving the info as I went along but their system does not allow saves. Again, timed out with an ‘error’ page. At check in we explained to an agent what happened.She rudely told us this was not their problem and we had to pay extra.We were sent to pay for one bag and a check-in fee, amounting to $630Cdn,more than the price of 8 flights!We were told if we prove an ‘error’ page on the computer they would refund.We showed them the error page.They wouldn’t accept it there and forced us to pay upfront then call customer service for a refund. We did and received a stock email and refused us a refund.Everyone we dealt with had a superior couldn’t care less attitude.They lied about a refund being possible.This whole episode coloured our first trip to Ireland.We will never fly Ryanair again.If more people stand up for their rights,this shoddy airline will be forced out of a business they do not belong in.