I was late by like 10 minutes and they absolutely refused to cooperate, I asked them if they can refund some of my money and it was a straight no. They didn't even try to put me in a different flight. To my great surprise they cancelled all my return tickets too! Like WTH!. worst worst worst customer service. If you are running an airline have the sense to help your customers who are spending 1300$ on your god forsaken service!
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Aeroflot
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline