Avianca review by Casey 2017-05-15

Waiting in the Lima airport for over 2 hours just to wait to check in showed the airlines inability to function in an organized function. After speaking to 2 different Avianca agents, we were told that we needed to continue to wait in line, despite our flight being "closed." I went to the agent a third time to ask, as our flight was taking off in 30 minutes, and she told me our flight was closed and they would move us to the next plane, which would cause us to miss our connection. After fighting. They were able to get our flight to "reopen" and get us on the flight. After running through the airport because of Avianca poor customer service, we got to our gate and barely made our flight. After arriving in Columbia, Avianca called my name for "extra security measures." They removed me from my friend, searched me very extensively, including putting her hands down my pants, and never once able to explain to me in English what they were doing or why. They were rude and after 4 agents, no one was willing to speak to me In English, despite me requesting it over and over. Once I final