Norwegian review by Peter 2016-09-26

My wife and I were booked on Norwegian to fly from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had said to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation and that Norwegian had behaved disgracefully. We tried EVERY airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very angry. I believe the flight was cancelled simply to save costs and with no help for abandoned passengers.