China Southern review by W 2017-07-27

I believe all the bad reviews about the Customer Services of China Southern Airline. We chose it for our Asia trips earlier this summer 5 flights in total, 1 flight (3 tickets) was wasted. We couldn’t believe we would have run into so many troubles with their customer services. Things happen, that’s why the customer services are there for. However, the customer services at China Southern Airline is there to drive you to mental house, ” like many previous reviews mentioned - please don’t be fooled by their cheaper price (actually they are not that cheaper either). They will listen to your complains, but WILL NOT do anything, and continue reading their script, left you wondering you talk to a machine. Most ironically, every time, they finished the phone call with “is there anything else I can help you?” ” They totally have no idea what customer service is ” their mission is to waste customers’ time and aggravate customers further!!! Terrible and incompetent!!! I wish their management would read through these reviews, or they simply don't care.