Frontier Airlines review by Latifat 2016-08-17

I was made to pay for 2 bags when there were 4 people in my group with 4 bags ( My 3 kids & myself, yes one of them is an adult, the other 2 are 13 & 11) . My first confusion was seeing some passengers with even bigger bags as carry on luggage in the aircraft. To make the matter worse one of the two bags checked in & paid ($80.00) for got lost . I could not find my bag to collect at baggage claim at my final destination. I am staying in my hotel with my kids with only the dress I traveled in for almost twenty four hours on a trip that should take about 4 :30 hours. Very embarrassing & uncomfortable. My whole bag is missing. I reported before I left my final destination to a Frontier Baggage lady & completed the baggage loss paper work. The best she told me was they will contact me. I could not go out because I feel dirty in the same clothes I traveled with. There needs to be better organization & management for this company. They gave all kinds of excuses for delay, from waiting on crew members to refueling the aircraft. Boarding & unboarding passengers. We were made to stay in the aircraft only to be deplaned after about 2 hours. No consideration/ compensation for our time.