Philippine Airlines review by Rena 2016-08-03

NEVER AGAIN. Took a flight from JFK to Vancouver that was scheduled for midnight. Ended up spending 5 hours at the JFK airport and departing at 5am -- with no notice or explanations whatsoever. On the way back from Vancouver to JFK, our flight ended up getting delayed for more than 2 hours -- again with no notice or explanations. 1. PAL knew the flight would be delayed but did not inform customers until they were AT THE AIRPORT: We did not find out that our flight was going to be delayed until we arrived at the airport. There was no email or notification whatsoever. We were using the same plane as a flight from Vancouver to JFK. This Vancouver flight was delayed for 3 hours.... with that in mind, there was no way that our flight could take off in time if the previous flight was delayed. The worst part was that PAL knew about this delay 10 hours ahead of time and DID NOT NOTIFY ANY CUSTOMERS. They also did not update flight status. When we got to the airport, all the PAL employees seemed to know about the delay because there was no one working at the counters. 2. Lying about delay/departure times: PAL told us that the flight would be delayed for 2 HOURS so instead of a midnigh