Asiana Airlines review by Bianca 2015-10-09

My flights with Asiana Airlines were very disappointing. Flight from LHR - ICN and return were on the old 777 with small TV screens. Return flight was day flight but the whole plane had the window shades down for the duration of the flight until landing therefore it really felt like a flying coffin and landing in the UK at 7pm after 11 hours of darkness was terrible. My seat was very narrow (it was smaller than the seat next to mine) and when the person in front put their seat down, there was not room at all. The crew do not walk with drinks often and we had to walk to the back of the plane just to get some water. This is no problem for us but we received much better service on other airlines. Their wine portions are minuscule and when we wanted a 'second' glass with our dinner the second portion was even smaller. Nice touch was receiving slippers. Toothbrushes were replenished in the toilets. Their customer service in ICN is very confusing and they are passing you from pillar to post, at the end resolving nothing. I will not be using Asiana for my flights again as there are better airlines to Asia offering much better service and leg room. EDITORS COMMENT: Thank you for your balanced and informative review. It is annoying that they put their older planes on such long routes