Emirates review by Hasan Cahit 2017-02-17

When we were travelling to and from Dubai - Bangkok we couldn't make seat selection even 48 hours before flight., you can not see the upper deck economy class seats on A 380 on line ( i.e, web page) even though there are a lot of seats. Their seat selection policy states that you can make seat selection freely before 48 hours of flight. While we were going to Bangkok I couln't see upper deck seat plan of A 380 from their web page., after a couple of try I called their call service fortunately we seated on upper deck with my wife . Unfortunately ., I tried the the same try for the way back., I couln't reach their call or customer service call. Is ıt fair no seat plan for upper deck on their web site ? Besides., we have complained about this matter when we were checking-in at Suvarnabhumi airport., the answer is the same before '' The plane is full'' OK then., why we couln't see this situation from your web site ., As a customer I have the right to see the seats even that they are full. For my sense., Emirates airways doesn't deserve ıt's reputation. The company will not be our choice for our next flight or flights.