Ryanair review by Steve 2017-07-27

We purchased Ryan Air tickets for this leg of our flight because they had the best price. We bought the tickets several months in advance. Forty-eight hours before the flight I got an email saying that we had to pre-check-in to avoid a 50 Euro additional charge. I used my cell phone to go online and do this, but when I got to the website I went as far as I could with the pre-check-in and thought it was done. I clicked on every button that seemed to advance me to the next part and then came to the end. When we got in line to check in we were told to go to another line where we learned that the pre-check-in never went through, so we had to pay an additional 50 Euros for each ticket. There were also others in the same line who had the same experience. When we finished the trip I wrote to Ryan Air about it and got back a curt letter saying there was nothing wrong with their website, and that they would not reimburse us. I think this is just a super-sneaky way of getting more money out of some customers. So beware!