Passenger Review

Lufthansa review by Donna LaGrone 2016-11-01

8 / 10

31 October, 2016 by ar

Economy Class

I flew on Lufthansa on the 22-23 of Sept. 2016 from Houston, TX to Moscow, Russia, a stop over in Frankfurt, and the reverse trip on the 25th of October 2016 from Moscow, Russia to Houston, Tx. I traveled with two of my grandchildren, 10 & 12 years old. When booking the flights I made sure there was adequate time for all flight transfers. On the reverse trip we were delayed in Moscow for take off because of de-icing the plane. When we arrived in Frankfurt, we had to wait another 15-20 minutes for a place for the plane to park on the tarmac. our flight to America had already started boarding. I was told a person is waiting for us to take us directly to our connecting flight. We de-planed, I saw 2 ladies in green vests 1 with a sign saying Amsterdam, The 2nd. lady in a green vest had some papers, but nothing visible at that time. We, with our carryon luggage, boarded the shuttle bus. The 2nd.lady moved I saw Ame, only. I asked to be allowed off and was told I could not get off the bus. Going through security, again, being 66 yrs. running through the Frankfurt Airport, yelled at by unresponsive and uncaring people to make our fight was a very difficult.

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Lufthansa

Lufthansa

Overall Value for Money

4

Seat and Cabin Space

4

Customer Service

4

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline