United Airlines review by Gemma 2017-03-19

We were assigned to Group C, and when we got in, our overhead bin was already filled in with bags. I asked the attendant for help because someone took our spot, Ava Holz said: "It's first come first serve!" Did not apologize, did not pay courtesy. My question is how about those in Group D and E? We all paid the same fare. The airline is supposed to control the size, quantity and the flow of bags. I believe that my overhead bin above me is my rightful space. There may not a law that reinstates this but there are policies that the attendant failed to implement. If someone else is using my space, who is using theirs that took my spot? Or they are using more than the space allotted, or someone took their spot also. More people are boarding and there won't be enough space for carry-ons. It's the attendant's job to facilitate fairness and order. Not to snap at passengers and say "It's first come first serve." Ava, please show me in writing that United Airlines stipulated that your overhead bins are first-come-first-serve and not your job to manage them.