Aeroflot review by Alejandra 2016-10-28

AIRLINE FROM HELL Used the services from Delhi to Barcelona via Moscow. The first leg ( 6 hrs) was in a two raw aircraft with no in flight entertainment whatsoever, there was not even a common screen, the service was rude and self important, food was not edible. The connecting flight was dirty and the food continued to be terrible. When I landed in Barcelona my suitcase was destroyed and whilst I understand they outsource the ground service their customer service response was none existent and equally rude if you ever got through. The team at Barcelona Airport stated that they couldn't do anything and I should contact CS via email through their website, which I did, 40 days later there was no answer. I had to plea to the Barcelona team to deal with it, I was asked for hard copies and to deliver the broken suitcase to their offices. Which I did, to find the office close at working hours (hours stated on their window) I knocked on the glass someone then came out who took the paper and suitcase, I followed up with an email and a call ( was told the person dealing with was not in office so no clue) and woman put the phone down . WORST EVER EXPERIENCE in all accounts.