United Airlines review by Mackenzie 2015-12-26

This was the worst possible end to my Christmas night. My family and I were traveling to Bozeman Montana from Denver while my sister and boyfriend were on seperate flights to the same destination. They made it there no problem and waited two hours for us. We ended up in Billing Montana after a two hour flight and an hour of waiting for maintenance. It is now midnight and the intercom informs us we are headed back to Denver even though we are barely three hours by car from Bozeman. A line of angry customers swarmed the front of the plane with new born babies who need their luggage and ruined plans for Christmas. The staff was in no way helpful or empathetic to the situation. Meanwhile my sister tells me three planes landed in Bozeman yet our flight was not able to. Lastly, once arriving in Denver, once again, we did not get our bags back and the flight was pushed to 1230pm cutting the day completely in half with discounts on flea bag hotels where you may as well hire a guard. My family paid 300 dollars for one room with no clean clothes, or toiletries. This kind of situation made no sense and frankly ruined our Christmas Day as I'm sure it did everyone else's on this flight.