United Airlines review by Christopher 2015-10-16

United has a weird upgrade system. I am a platinum member of United and was wait listed for upgrade using my certificate and to get on top of the list I booked quite early. When I showed up for check in I was told that I was not even on the wait list anymore and no one could tell me why. I was again put into the system manually at the time of check in and that put me as the last one on the list. What is the point of booking in advance? Very frustrating.