Finnair review by Juha 2017-03-17

I have used Finnair many times over last 2 decades. It's so sad, that once great company is failing so miserably. But maybe they get better again someday? - the website is horrible, with countless errors. It's very rare to find it working normally - Know-how in the Finnish service desk is poor, I have really been in big trouble with double credit-card charges and so on - You should always record conversations & ask for written confirmation with desk staff, e.g. negotiating refunds etc. Normally they will not honor agreements - ½ of the cabin crew is not so nice, might be better on baggage handling or something - servings in economy are non-existing, sometimes worse than low fare airlines + safety is good, even in "difficult" airports, the pilots are well educated + In business class seats and meals are ok + ½ of the cabin crew are really nice + Usually check-in works quite ok + Baggage handling works quite ok, never lost my bags + If you need service from abroad, call the US number, they are very helpful Free tips for Finnair: New functional website. Some service in economy flights too. Staff update & education