Avianca review by Kathleen

I paid to upgrade my seat to first class; My seat was old, uncomfortable, broken& kicked from the person behind me. I was never able to see the status of my upgrade or cancel the request. I was notified the day before my flight that I was charged the $250 to upgrade - even though when I spoke to representatives and looked online prior to this, I was told my reservation couldn't be found. My return flight didnt have inflight entertainment (4 hour flight). The food was nothing but a gluten filled box: pretzels, cookie and some type of meat (did not look cooked) and cheese in a croissant. I am allergic to gluten and was unable to eat. The fact that they also don't serve alcohol makes you wonder why anyone would fly with this airline, let alone pay to upgrade for an experience such as this.