JetBlue Airways review by Zhi 2015-12-28

Our flight from Boston was scheduled to land at 11:08 pm in LA, but it was diverted to ABQ and delayed for 3 hours. Before the plane took off in Boston, 7 of us who had connection flight to Beijing were told by Jetblue that we would be taken care of in LA. I missed my Air China connection flight due to the delay of Jetblue. But when we finally landed at the airport in LA at about 1 am, nobody helped us out whatsoever. We went back and forth and finally found a person to change our tickets. The representative was rude and acted like it was our fault that the flight was delayed. When I asked her about accommodation for the night,she said we need to find our own hotels or stay at the airport for 12 hours to wait for the rescheduled flight! When I called JetBlue customer service, they said they don't have control of the customer service at the airport and could do nothing. It was Christmas night and we were at the airport for 12 hours without any help! Worst experience ever!