They cant speak English and they also unable to understand English. my stop over was at BEIJING,at airport no one understand English. They lost my baby stroller and i was waiting at out side the flight for long time. No one could help me, as everyone i spoke to, gave me different answer. They told me to file report, which i did. I also email Air China and no one reply me back. I highly recommend, not fly in this airline. It was little cheaper but lot more problems.
5
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Air China
Overall Value for Money
4
Seat and Cabin Space
4
Customer Service
2
In Flight Entertainment
5
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline