Can't recline seats. Both flights delayed cause the transfer planes were late. And they ruined my brand new suit case, and said they couldn't do anything about it. $130 suitcase ruined from a trip from Washington DC to Columbus Ohio. 1 hr flight and they ruin someone's stuff. Broke the handle, ripped the bottom threads and scratched up the whole body.
1
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
1
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
1
Recommend Airline