Air Canada review by Eugene 2017-05-25

Stranded at Pearson International (Toronto) because of our 5-hour delayed flight from San Antonio, we (at least 14 passengers with connections to Montreal and Ottawa) had a very unpleasant experience with Air Canada there. Its personnel at the connection desk offered us no apologies, no options for accomodation and no compensation, but instead lectured us with apparent agitation, even aggression, for being ungrateful daring to question their "hospitality". We spent the entire night on the floor of the airport where its administration "generously" provided prison-style blankets. Complaints to AC customer relations department resulted in an offer of 25% discount for the next flight off so-called "base fair", which (when applied), is still roughly 10-15% percent more expensive than what you could easily find on any consolidator website. Ruined plans, worries of friends and families, unattended business meetings, lost time, simply discomfort, both physical (from sleepless night) and moral (when you are just expected to gratefully overspend on overbooked flights and be happy and quiet about it) - all these things, apparently, are not considered, much less covered by the AC policy.