Brilliant, exemplary performance on this flight from Manchester to Bergamo on August 2nd. Check-in smooth and boarded with no problem. Then a medical emergency when in fact an elderly passenger actually died. Staff were calm and kept passengers calm. They decided to evacuate the plane. Again done smoothly and without fuss. Ryanair, against our expectations, flew a replacement plane across from Dublin. We ultimately took off nearly four hours late but were kept fully informed of the situation throughout. I have had complaints against Ryanair in the past, but in this occasion I have nothing but the ultimate in praise for the way this was handled and we were kept informed.
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Ryanair
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Recommend Airline