Emirates is excellent when everything goes well. However true quality is dealing with problems, when things are not going so well. In those cases Emirates is very bad. Customer services (both in Dubai and online) does not help and their answers to complaints are a lot of words but no real answer, solution or compensation. We had more than 10 hours delay on a flight to Bangalore. Absolutely no help or service in Dubai, only a few dry rolls. On the way back they forgot pre-booked dietary special meal. Disappointing service!
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Emirates
Overall Value for Money
4
Seat and Cabin Space
5
Customer Service
3
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
3
Recommend Airline