United Airlines review by Joselyn 2016-09-18

My flight from LAX to IAD was delayed 2 1/2 hours causing me to rush to my connecting flight in IAD. As soon as I deplaned in Dulles, I asked the lady at the gate where my connecting flight was. She provided the information I needed and I ran to the gate which was on the other side of the terminal. Once at that gate I asked the employee if my flight was closed, she was unable to radio contact another employee to see if the flight was closed and proceeded to check in people for another flight. When another employee walked up, she asked him to continue trying to contact my flight. An employee then showed up and rushed me out onto the tarmac to try and get me on the flight but it was closed. I was very disappointed that United did not communicate that #1 I was on a delayed flight and #2 that I had arrived at the airport and was running to the gate. I had to wait 5 hours for the next flight.