I had to pay 445$ for my checked baggage and I was informed that it will only be 60$ and the staff was extremely rude and lacked customer service skills. EDITORS COMMENT: you need to pre- purchase baggage at the time of booking. This is clearly stated on the website so if you have only bought one bag or a certain amount of weight and you have checked in more than that you will be charged a lot of money. This applies to all airlines!
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United Airlines
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
n/a
Recommend Airline