Passenger Review

Delta Air Lines review by P 2017-05-14

8 / 10

13 May, 2017 by ar

Economy Class

Had to get home for my grannys funeral, spent $1175.78 for the ticket. Trip from Dublin to Boise Idaho all was fine. On way back, left Boise to Salt Lake City, told there was going to be just over an hour delay, I asked the gal at the Delta desk, will I make my connector at JFK to Dublin, was told yes. Left SLC about 30 minutes into flight, flight was told they were doing construction on runways at JFK. Right before we landed at JFK, they made an announcement to the flight to please let ones who were connecting to Dublin off the flight first as we needed to make our connection. Well, there were about 18-20 of us that missed the flight to Dublin by 8 minutes. YES,8 minutes Delta would not hold the flight for us. 10:05pm in JFK and we were told plane left, no flight for 24 hours, I asked if they had a motel for us or any food vouchers..anything, we were told as a group, NO. Slept on the floor of JFK Airport tell 8am the next morning then spent $60.00 of my money to check into the Delta Club, yes I got to take a shower and eat and rest, but I feel that of no fault of mine, Delta could of made a little effort to hold the connecting flight for 8 minutes .

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Delta Air Lines

Delta Air Lines

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

5

In Flight Entertainment

5

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

5

Recommend Airline