WORST experience ever with ANY customer service people! Booked our tickets online and selected out seats; kept me and my 2 young children (10 & 4 years old) with me and then my husband across the aisle. Checked in Online the day before the flight and found out that they scattered all of us all over the plane; seats were separated. Called the customer service line and the customer service person said that they "NORMALLY" scatter the seats; 1st COMPLAINT - why have us "CHOOSE" our seats if the airline wasn't going to abide by it?! The customer service on the phone also said we would need to go to the airport counter and speak to them directly. My husband went to the airport and spoke with the Reno, NV - United Airlines counter Supervisor. She informed my husband that it's "NORMAL" procedure and that "We didn't have to fly!". My husband tried to pay for the upgrade and the supervisor basically said "you're too late, we are out of seats" without even checking the computer. We ended up being seated apart from each other and my 4 year old daughter was seated across from me, on the verge of tears. This was our children's first airplane ride and United Airlines people made it TRAUMATIC!
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United Airlines
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