United Airlines review by Jennifer 2015-12-05

Unfortunately, about a month ago, a few days before a planned trip to Miami, my grandfather had a massive stroke and was in the hospital for what would be the next week. I tried to get a refund for both my flight there, through United and back, with another airline. United was so understanding and refunded me in full for my ticket so I could spend that time with my family. I'm so glad they did, because little did I know those were the last few days I would spend with my grandfather again. He passed away the day after I was supposed to return from my trip. The other airline did not provide me with the same courtesy and as a result I will no longer be flying with them. I just wanted to take the time to publicly thank the United Airline staff for doing this for me. I will absolutely fly with United in the future. EDITORS COMMENT: That's great the airline looked after you but I would say it comes down to the type of fare purchased. The United fare would have had changes permitted on it where as the other fare would have been a sale or non flexible fare where no changes are allowed regardless of the reason.