United Airlines review by William 2015-11-02

My wife & I took return flights from UK to Las Outward flights OK apart from my bag was lost & later found. On return United allowed an vastly oversize passenger onto the Washington DC plane just as it was leaving. Before he got to his seat, the plane was actually moving. Rendering any protest or action useless. It took this man several minutes to get to row 31 because of his size & lack of mobility This huge man, required a seat belt extender, could not sit with both arms down & for the whole flight to DC he occupied a good part of the aisle as well as a good proportion of my seat. He also chewed & spat tobacco! Cabin crew took no action. Contacting the cabin crew &/or customer relation was a total waste of time. The safety of passengers was badly compromised by this person's sheer bulk & his inability to move through the cabin. I estimate him to be around 500lb. I was promised in writing some form of "voucher" It never arrived. It is my opinion that United's attitude towards safety & customer care is not what it should be. EDITORS COMMENT: There is a very fine line between discrimination and safety and its a tough balance to get. Anyone of that size should really be buying two seats but no airline wants to enforce this rule because of the judgement they might face.