My husband and I plan a trip for our honeymoon to Bangkok Thailand. Everything was going smooth till the plane was 8 hour delay. When miss our connecting flight from Tokyo to Bangkok and United didn't have a connection flight for us. We sleap on the floor in Tokyo airport and we waisted a whole 2 day to get a flight to Bangkok. We lost our money for our hotel in Bangkok and our honeymoon was cut short because of United unprofessionally behavior. Worse experience of my life with an airline!
3
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United Airlines
Overall Value for Money
n/a
Seat and Cabin Space
4
Customer Service
2
In Flight Entertainment
4
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline