Spirit Airlines review by Michael

This is the second time I have flown with Spirit. I had a horrible experience the first time so I should have learned my lesson. EVERY part of the experience was terrible. Their website crashed while I was trying to check in. So I had to call them. They hide their customer service phone number. I finally found it. Then, they were going to charge me a premium for making arrangements by phone. I hung up and tried online again. It worked that time. I had to pay for my seat and $40 for ONE bag. The overall cost was now more than Southwest, which I should have booked in the first place. I got to the airport to check my bag and the representative was very rude. She wouldn't pull up my information with my driver's license and demanded I show her the boarding pass on my email instead. Very rude about it. I paid a little extra for a business class seat. It wasn't very comfortable and it wouldn't recline. During the flight, the lady behind me kept kicking my seat. I gave her a look to stop but she kept doing it. I then asked for a cup of coffee and they said it was $2.00. NOTHING is complimentary with Spirit. If you pay their fare, reserve a seat, and pay for baggage, they are NO cheaper than other airlines. If you like terrible service, random seating, and don't take any baggage, Spirit is the airline for you.