United Airlines review by Sachin 2015-10-08

Took a 12 hour flight from Denver to Tokyo. The entertainment system for the entire economy class was broken for the complete duration of flight. On top of that, the reading lights could not be turned on or off and the call attendant button was not working either for the entire economy class throughout the flight. The staff was very rude and point blank told us "What do you gonna do about it?" There was no attempt made to rectify the situation or pacify the customers. Customer service manager on the flight Ms Gretchet told us that she will reboot the system to try fix the problem, but i know she did not do anything as my screen was frozen in front of me all the time and showed no signs of system being rebooted. On further enquiring one of the flight attendant revealed that the plane (Dreamliner) had the same problem coming in and since fixing it would mean delaying the flight they chose not to fix it, or inform us. Infact, when we boarded we could see the entertainment menu but nothing was playing and the staff told us that it will work once we are in air. Just imagine 12 hour flight without entertainment system, reading light, no wifi and broken call button.Cargo was better option