Frontier Airlines review by Ellen 2016-07-24

My flight from Missoula, MT to Denver, CO was delayed by 2.5 hours on July 22nd which would have made me miss my connecting flight to Raleigh, NC. I rebooked for the 23rd and the same thing happened. When I called to figure out my options, customer service told me to go to the airport and discuss it with the agent at the check in desk. The agent at the desk told me flat out I had no options but to wait for the next available flight out of Denver (which was 24 hours later) and was completely unhelpful in helping me find another city out of Denver that could maybe connect me to Raleigh. I was told I was not eligible for food or hotel vouchers in Denver because the delay was weather related. The agent then told me to call customer service so they just gave me the complete run around and each passed the buck on to the other. No one at Frontier actually had the power or interest in helping me. The soonest I could get to Raleigh was July 25th - four days after my initial departure/arrival date. They could not book me another ticket on another airline because they don't partner with anyone. Frontier exhibited the worst customer service I've ever dealt with. I will NEVER fly Frontier again